Jeff, a resident of Virginia Beach, decided to share with us his experience with Access America. Access America is now operating as Allianz Global Assistance. Allianz Global Assistance is a travel insurance provider. A quick 10 minutes of research turned up some scary reviews. It’s a damn shame when you pay for something, then when you need to collect on it, you’re treated like shit.
We would never recommend Access America as a company to do business with for anything. They supposedly provide travel insurance, but if you make a claim, they act like you are a criminal, and do nothing but through obstacles into the process to make it almost impossible to collect.
They will tell you on the phone everything is OK, but you won’t hear from them for months, and still won’t have your travel/ticket refund.
It took us over 6 months, 20 hours on the phone and literally dozens of emails, forms and attachments to finally obtain the refund, and then they shorted us $300. The agents were incompetent and incapable of providing the customer experience anyone would expect. It was immediately apparent that they had no ethics or accountability for their company.
We provided all requested information numerous times, only to discover upon further inquiry after waiting 2 months with no reply, that they apparently had not requested the required information. This happened multiple times with multiple agents.
Our friends, who had similar insurance from another company, and could not travel for the same reasons as us, received their refunds within weeks.
The repeated behavior by the team at Access America mirrors that of scam artists that take your money, with no intention to ever live up to their obligations.
Only with repeated requests, calls, emails and threats were we able to get the refunds promised in the initial contract language. We will never purchase coverage from this company again.
One interesting story about Access America was someone who’s father was diagnosed with cancer a day before his flight. He made the claim with Access America and included a letter from the doctor, documenting the date of the diagnosis. Ever person who has read Access America’s claims, guarantees and fine print would assume this would be covered. Nope.
If you’ve had experience with travel insurance providers, leave a comment and share what happened.