How much money a server makes waiting tables is influenced heavily by their manager on duty. Servers stuck with inept managers can suffer big financial losses.
Below are 3 examples of of a manager can screw over their servers:
- The manager schedules too many servers for a shift.
Sure, I know it’s a good thing to have enough bodies on the floor, but at the expense of whom? Previous years can only tell a manager so much about an expected turnout. If a manager is not willing to put in the time it takes to research and properly estimate the amount of guests the restaurant is likely to get, the servers are surely to suffer when too many are scheduled to be on the floor during any one shift. Have this happen too many times, and that restaurant will start experiencing some serious staff turnover. Nobody wants to get dressed and commute to work only to be sent home in an hour. Additionally, no one wants to work a full shift to make little or no tips.
- The manager insists on giving away food.
While this can unfold in many different ways, I’ll speak about my own, recent, experience I had. A party of 15 came in. With a party of this size, I’m going to get an automatic gratuity of 18%. My goal, in this situation, is to get this ticket up to as large a number as possible. How I got screwed over was when my manager took $50.00 worth of food of the bill because the guy who brought in the party was a “regular”. Yeah, he was a regular…a regular, no-tipping, pain-in-the-ass. That $50 the manager took off the bill was the equivalent of taking $9.00 out of my pocket.
Also, I’d bet a big reason there are so many tables that immediately complain about their food or service, even without reason, is because they KNOW they’ll get free food out of it. I see this over and over again. Managers who just keep giving these people free food only perpetuate the behavior, thus these vultures return to the restaurant and pull the same stunts time and time again. The tables are never likely to leave a good tip, if any.
- The Manager lacks a backbone.
I worked in a restaurant one time that was absolute Thunderdome. I’m serious about this. Everyone argued, slacked off, didn’t give a crap about anyone but themselves and there was a war going on between the back of the house and the front of the house. Most of the managers had absolutely no control over the staff and seemed content with just having enough people show up for the restaurant to operate. This led to a lot of people quitting because the entire operation was completely inefficient in all aspects.
Can you think of any other way managers “screw over” servers? Share them in the comments.